OPay, a leading financial technology company, announced its commitment to enhance the honesty and trustworthiness of its platform. The company revealed that, starting March 1, all accounts must be linked with the owner’s national identity number (NIN) and the bank’s biometric verification number (BVN) to ensure compliance with the Know Your Customer (KYC) directive from the Central Bank of Nigeria (CBN).
At a media briefing in Lagos to unveil their plans for the New Year, Ik Kolawole Odiase, Director, Partnership for Opay, stressed that the platform would log out account holders who do not comply with the directive. Odiase underscored the company’s dedication to eliminating fraudulent accounts and emphasized the need for aligning both NIN and BVN.
To fortify the platform’s security and protect depositors’ funds, Opay has implemented a series of innovations, according to Odiase. He emphasized, “We are concerned about the safety of depositors’ funds.”
Olayemi Priscilla, Head of Card Business, shared that Opay issued over 5 million Opay Verve cards to customers by December 2023. Priscilla also emphasized that the company enhances financial inclusivity by offering face-to-face customer service at 17 locations across the country, showcasing its physical presence.
For users who prefer online inquiries and technical resolutions, Opay has established a responsive online customer service center. Priscilla stated, “Opay has established a network of 17 customer service centres across the country, catering to individuals who prefer face-to-face interactions for their service-related queries and concerns. For users who prefer online inquiries and technical resolutions, a robust and responsive online customer service centre awaits.”
Addressing corporate social responsibility, Olayemi noted Opay’s support for 1,300 children, five primary and secondary schools, and five communities in two cities. Priscilla added that Opay reached two tertiary institutions in two cities, completed three projects, and is in the process of constructing branches in universities, starting with the University of Lagos.
Conclusion
In summary, Opay is dedicated to providing secure, easy-to-use, and affordable financial services. The company ensures a superfast user experience, offers an attractive incentive package on transfer/airtime and data top-up, and introduces innovative products with daily interest. Opay’s commitment to integrity and credibility is evident through its proactive measures and continuous efforts to enhance the overall user experience.
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